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CancellationPolicy

Deposits, notice periods and late arrivals, so every guest receives the time their appointment deserves.

  1. Deposits

    A 50% deposit is required at the time of booking to secure your appointment. Deposits are non-refundable for late cancellations or no-shows.

  2. Changing or cancelling

    At least 24 hours’ notice is required for cancellations or rescheduling. Late cancellations result in loss of deposit. Where possible, we will offer to reschedule within a reasonable timeframe.

  3. No-shows

    No-shows may be charged the full service price or required to pay in full upfront for future bookings.

  4. Late arrival

    Please arrive 5–10 minutes early. If you arrive more than 10–15 minutes late, your service may be shortened or rescheduled at our discretion so we can honour subsequent appointments.

  5. Group bookings

    Group and event bookings may require a separate deposit schedule. Terms will be confirmed in writing when your enquiry is accepted.